Change: The Conversation - Episode 5 - Relationships, trust and champions in change management

In Episode 5, Natalia and Melanie McLagan talk about the power of formal and information social networks within organizations that drive the success of change initiatives. Using change champions who have strong relationships and networks in creating change momentum is what makes change successful. We break down who makes an ideal change champion, and how cultural leaders lead beyond their positions. Melanie talks about her experience leading in Lean and how the principles of Lean and Lean for service create trust, going to where the work is being done, and not focusing on how well people perform in their roles. When looking for opportunities to spark transformation and change, trust and the harnessing of social networks are two key areas that will impact success.