In this episode, Natalia is back with Jennifer Egelnick, a Strategic Change and Transformation professional. We discuss the impact of change fatigue from the COVID-19 pandemic and how to be successful as a change professional in delivery and advisory in the current climate. We break down advice for change management professionals and what leadership should be thinking about. Core components of our advice include the power of empathy and one-on-one conversations and the value of repeated and constant communications. We also talk about one (funny, but dark) silver lining of working from home in a global pandemic, and the importance of boundaries and clear communication with sponsors and stakeholders about constraints and impact.
In this episode, Natalia is joined by Jennifer Egelnick, a change management professional working in strategic change and transformation. We talk about the impact of COVID-19 on change management and change execution in organizations. Change fatigue and burnout are part of the environment of change in 2020 and 2021 - and we talk about strategies on how to be a successful change leader in this context. Typically when we talk about change fatigue, we mean that people are getting tired of the change we are leading, it is typically the lowest point in a change curve. But, what can we do in an environment when the fatigue isn't something that you can control? When we filmed this, it was the end of December, 2020, after another lockdown had been announced in our region and schools were closed. Within the context of a public health crisis, how does the external context that we can't control affect our ability to make change happen? We discuss the burdens that people are carrying with them, the "backpack of bricks" and the role of empathy and advocacy in how to work through this difficult period when we are still expected to deliver change.
Change: The Conversation
Tune in for conversations about change management where we seek out business leaders and talk about their experience managing and navigating change. Hear stories about change from the people who have experienced it, led it and created amazing results. Watch all videos in the series here