So what if you actually want to change your culture? This episode walks through the steps and the requirements to build a cultural change.
I make the case that culture is a leadership responsibility as if follows the organization’s operating model and strategy. Also, the importance of leadership in demonstrating the desired cultural behaviors through their interactions and behaviors goes a long way to build trust.
I talk through how to handle mistakes, the importance of accountability and what to do if there are people who just won’t change (hint, we covered this in a previous episode)
Fully captioned videos are available on YouTube